EMQN is committed to ensuring that your personal information is protected and never misused. To make better EQA products and services, we collect information through our website. We protect that information carefully and handle it with discretion. We’re open about its use and will always make you aware of the information you’re sharing.
For your peace of mind, we have explained precisely what information we collect, why we collect it, how we protect it, and the controls you have to change it or delete it.
Your trust is important to us and we’ll continue to put your privacy first.
We’ve read lots of Privacy policies and understand that they can be complicated. We’ve tried to make ours as clear as possible and summarised how EMQN handles your personal information in our privacy principles below.
At EMQN we are committed to ensuring that your personal information is protected and never misused.
Privacy policies can be complicated. We have tried to make ours as clear and as accessible as possible. To help, we have also summarised how we handle your personal information at EMQN in our privacy principles below. These principles demonstrate our commitment to protecting your privacy and handling your personal information in the right way and as you would expect it to be handled.
At EMQN we:
We are not interested in collecting every personal detail about you. Our main reason for collecting your personal information is to provide and improve the service, products and experiences that you and our customers expect from us.
Personal information is defined slightly differently across the world. To guarantee your privacy and the protection of your information, we define it as any information that could be used to identify you or another individual.
We collect personal information about you in a number of different ways. In this section, we explain the different ways we collect personal information about you and the ways in which that information will be used. For more detail on how we use your personal information, please see the section titled “How do we use your personal information?”.
For example, you will provide information to us when you contact our Manchester office team, place an order, complete an EQA, complete a feedback survey, competition or questionnaire, update your preferences and account information, and use our website.
Through these interactions you may share with us: your name, address, e-mail address, contact number and payment information. In some circumstances, we will need that information to be able to provide you with a product or service that you have asked for; for example, we need your payment information when you buy an EQA product, and your address to deliver it to you.
When updating your account information, we do not collect any additional personal information. You can also ask us to delete this information at any time by contacting EMQN office team at email@example.com.
We collect, and store limited personal information and some anonymous, aggregate statistics from all visitors to our websites, whether you actively provide us with that information or merely browse our website. The information we collect includes the internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link through to our website and information on how you use our website.
We use this information so that we can see how well our website is working, how it is used and what users look at most.
We also collect and handle information about how you engage with our promotional campaigns, outside of our own websites (for example, on Google, YouTube and on social media).
As a user of our EQA products or services, we will send you support communications by e-mail. As long as you are happy for us to do so, we would also like to keep you posted on anything that’s happening at EMQN which we think you might like to know about; whether it’s our latest EQA product and service announcements, best practice meetings or other upcoming events, we want to make sure you’re happy with the communications you receive from us. You can find out how to update or change whether you would like to hear from us, or stop us contacting you, in the section below titled How can you change the way that we contact you about our products, services and support?
We collect information about how you engage with our e-mails; including whether they are delivered to you, whether you open them, whether you choose to learn more about what’s happening at EMQN (for example, by clicking on a link in our e-mail) and if you ask us not to contact you anymore (by clicking on the unsubscribe option included in all our marketing e-mail correspondence).
We use that information by itself and in combination with your customer record (the information you share with us) to make sure that we stop sending you support or marketing communications when you ask us to. We also use it to make our e-mails as interesting as possible by providing you with content and experiences that we think you will be interested in based on how you have engaged with our previous e-mails; you have the right to object to our use of your information for this purpose (see the section below titled Your Controls and Choices.
You may use social media to contact us about your EMQN products and services, or to let people know what you think about your EMQN products and services. We review publicly available social media and online sites to get a better understanding of what people are saying about us, and our products, technology and services and to assist consumers who prefer to contact us through social media.
The information we collect from social media and online sites, including YouTube, Twitter, and LinkedIn, sometimes includes personal information that has been put online and is publicly available. We make sure any information we use is properly credited to its source or is made anonymous.
These online and social media sites typically have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.
You may share personal information with us when you visit us in person at our trade stands and events; such as your name and contact details (see the section above titled “Information you share with us”).
We do not collect/use information from third party data providers.
We use the personal information you share with us in the following ways:
We use the personal information we collect from EMQN products and services, by itself and in combination with other personal information that we collect about you, in the following ways:
You have the right to object to our monitoring of your use of EMQN products and services for these purposes. For more information on how to exercise your right to object, see the section below titled ‘Your controls and choices’.
We do monitor your use of our website using cookies but we only collect anonymised data and statistics on usage (for example on browser type, pages accessed, geographic region of user etc).
We use your personal information:
Data protection and privacy laws in some countries require us to have what’s called a “legal basis” or “lawful ground” for handling personal information. Broadly, that means that we have to have a legal justification for handling your personal information. For the most part, we need to handle your personal information to be able to:
Sometimes, our use of your personal information is not strictly necessary for us to be able to provide you with our products and services. In those circumstances, we have what’s called a “legitimate interest” in handling your personal information; our “legitimate interest” may be to:
Finally, in some, relatively limited circumstances we will need to handle your personal information in a certain way to be able to comply with our legal obligations; for example, if we are requested to disclose your personal information to regulatory bodies or law enforcement authorities.
Ultimately, the reason we handle your personal information in the way we do is so that we can directly or indirectly, improve our products, services and your overall experience of EMQN as a business. Whatever our justification for handling your personal information (whether it is necessary for us to provide you with a certain product, or it is in our “legitimate interests”), we make sure that we take steps to honour our commitment to protect your privacy.
We love to keep you posted, whether it’s on our latest EMQN product or service announcements, new best practice meetings, or upcoming events.
We do this in various ways, including on our website, via e-mail and social media platforms, but only if you are happy for us to do so. Ultimately, we want to make sure you’re happy with the communications you receive from us.
We therefore promise to:
You can change the way that we contact you in the following ways:
Opt-In/Start Contacting Me
If you hadn’t previously asked us to send you marketing communications, you can ask us to start contacting you (sometimes called an “opt-in”) by:
Changing your preferences
If you have previously said that you would like us to contact you (“opted-in”) but would like to change or update the way that we do so, you can update your preferences by:
Opt-Out/Stop Contacting Me
If you want to stop receiving marketing or support communications from us (sometimes called “opting out”), you can do so at any time by:
Third party service providers
We want to make sure that our advertising and marketing is relevant and interesting to you and our other customers. That means that we work with third parties to help us to understand how well our online advertising works, or to reach people who are more interested in EMQN products and services. They do this by setting cookies on our website (more information on this can be found in the section called ‘Cookies’).
We will also share limited personal information with:
We do not share personal information with other third parties unless required to do so by law, including in response to a legal process, such as a court order, or to comply with other national, state, provincial or local laws.
If you would like more information on how we share your personal information, please email the EMQN office team at firstname.lastname@example.org.
We provide links to other websites which are not operated and controlled by EMQN. We have no control over and are not responsible for the content of those sites or how the third parties responsible for them collect and use your personal information. We do not endorse or make any representations about third party websites.
Third party websites usually have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these websites to make sure that you are happy with how your personal information is being collected and shared.
Where possible, we give you control over the personal information we collect about you, to ensure it is accurate and reflects your preferences. You have the right to access, update and amend personal information that we hold about you; you can do that in relation to some of your personal information in your account. If you would like to change the way that we contact you, see the section above titled ‘How can you change the way that we contact you about our products, services and support?’
In certain circumstances, you can also:
Please note that those rights do not always apply and there are certain exceptions to them. We will also need to confirm identity before acting on certain requests.
If the law in your country allows us to impose a fee for giving you access to your personal information, or to exercise any of your other rights in relation to your personal information, we will let you know. If you would like to exercise any of your rights in relation to your personal information, then please email the EMQN office team email@example.com.
We are committed to protecting your personal information. We use appropriate technical and organisational measures, including encryption, to protect your personal information and privacy, and review those regularly. We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled. We also ensure that our staff are adequately trained in protecting your personal information. Our procedures mean that we may occasionally request proof of identity before we share your personal information with you.
In the unlikely event that we do suffer a security breach which compromises our protection of your personal information and we need to let you know about it, we will do so.
EMQN will collect personal information from you in the country in which you live. We then host, store and otherwise handle that information in the UK (at our headquarters). If we are required to share information outside of the UK, then we will make sure that any transfers of your personal information from one country to another comply with those data protection and privacy laws which apply to us. European data protection laws, in particular, include specific rules on transferring personal information outside the EEA.
When transferring personal information outside the EEA, we will:
o include standard data protection clauses approved by the European Commission for transferring personal information outside the EEA into our contracts with those third parties (these are the clauses approved under Article 46.2 of the General Data Protection Regulation (GDPR)); or
o ensure that the country in which your personal information will be handled has been deemed “adequate” by the European Commission under Article 45 of the GDPR; or
o ensure that we have either a contractual agreement, or data transfer agreement is in place.
You can find out further information about the rules on data transfers outside the EEA, including the mechanisms that we rely upon, on the European Commission website here.
EMQN’s website, products and services are not designed for, or intentionally targeted at, children. We do not knowingly collect any personal information from children.
If you are a child, please do not attempt to become a registered user of our EMQN or otherwise provide us with any personal information. If we learn that we have inadvertently obtained personal information from a child, we will delete that information as soon as possible.
If you are aware of a child who has provided their personal information to us, please contact the EMQN office team at firstname.lastname@example.org.
If you have any questions, comments or concerns, or would like to make a complaint about how we use the personal information we hold about you, please email , or write to, our EMQN Office Team, or contact the EMQN Data Protection Officer (email@example.com).
You can also contact the relevant regulator or authority in your country that is responsible for handling complaints about the use of personal information. The regulator in the United Kingdom is:
The Information Commissioner’s Office
Water Lane, Wycliffe House, Wilmslow – Cheshire SK9 5AF
Tel: +44 1625 545 745
Email: firstname.lastname@example.org; email@example.com
You can contact our EMQN office team by email at firstname.lastname@example.org or in writing at EMQN Office, C/O Manchester Centre for Genomic Medicine, 6TH Floor, St Mary’s Hospital, Hathersage Road, Manchester M13 9WL. We will get back to you as soon as possible.