We are committed to continually improving the services we provide, and sent out a survey in Oct 2017 to our laboratories requesting feedback on our performance for the 2017 germline schemes. 126 germline scheme participants responded in total. There were approximately 575 laboratories registered in these schemes giving a response rate of 22% registered labs. The document below provides a brief summary of the results of the survey, and the proposed actions in response to the feedback received.
A big thank to everyone who provided feedback. The results of the survey will be used to improve the quality of service EMQN provides in future schemes.