If you cannot find an answer to your questions, then please do not hesitate to contact us. Our staff are always happy to help you.
A copy of our policy can be downloaded from here.
Please see the following page of the website for more details.
We offer 50+ different EQA schemes. Please see our comprehensive scheme catalogue for more details
A pilot EQA is newly developing scheme. All pilots are restricted to no more than 30 laboratories. Performance criteria do not apply.
If you have received the EQA samples, then please submitt a letter to the EQA scheme upload facility to notify EMQN that you are withdrawing from the scheme. Note this is important as non-submission of results MAY lead to you being classified as a poor performer- therefore you MUST tell us if you do not intend to submit results.
If you experience any problems with samples (e.g., samples not arriving, insufficient samples, wrong samples etc.), please complete this form.
The prices for all our EQA schemes can be found in the scheme catalogue.
The fact that your laboratory participates in EMQN schemes is not confidential. However, the raw data and performance scores are. Your laboratory information is confidential between you and the EMQN office (and in exceptional circumstances the Scheme Organiser and Management Board). Only your laboratory’s allocated unique EMQN reference number will identify its scores if published within this summary report.
If you feel that we have made any mistakes in the assessment of your returns you may submit an appeal to re-evaluate your report assessment. Laboratories have 3 weeks to do this from the publication of the scheme results – we will not accept appeals made outside of this timeframe. Thereafter the marks become final. The process for doing this is described in the EQA scheme report. Please remember that the primary aim of this EQA is to be educational, not punitive, and that we are trying to assist laboratories in their continuous efforts towards a higher quality of service.
We use courier services provided by DHL and FEDEX. You will receive an email from the courier containing a tracking number so that you can trace your package.
The dates of all our activities are summarised in the scheme timetable
EMQN does not require a purchase order from your institution in order to process your invoice. However, if your institution requires that a purchase order number appears on your invoice, please add the purchase order number to the ‘PO Number’ field during your scheme purchase. This is covered in more detail in the video ‘How to order Schemes’. You can also add the purchase order number after the sale has been completed by signing in to your account, clicking on the purchase tab and clicking ‘Set Purchase Order Number’. If you supply multiple purchase order numbers, all of them will appear on your invoice.
Invoices are not sent immediately upon the purchase of schemes. We invoice once a year, typically in April. The primary contact and bill payer will receive the invoice by e-mail and by post. It is therefore important that the details on your account are up to date.
We do need your TAX ID. If you have not provided one, then please contact us and we will update your records for you.
Invoices are sent to your billing contact. A copy is also sent to the primary EMQN account holder.
Payments should be made within 30 days of receipt of an invoice from EMQN (invoices will be sent by our host institution, Central Manchester and Manchester University Hospitals NHS Foundation Trust). After this date we will send a reminder to you to pay but EMQN reserves the right to withdraw services after an appropriate time limit.
We can supply you with this information. Please contact us.
We can supply you with a copy invoice. Please contact us.
Usually, this is because you have not paid the invoice, or the amount paid is incorrect. Please contact us.
We can supply you with a copy invoice. Please contact us.
Please see the Terms and Conditions page of the website for more details.
If you have forgotten your password, please click on the ‘Forgotten your password?’ link next to the green Login button but remember passwords are case sensitive! Follow the instructions to reset your password. Usernames are usually the e-mail address you used at the time of registration. If you have forgotten your username, then please contact us and one of our team members will help you.
Contacts have both a username (to log in) and a contact e-mail address (to receive correspondence). You can amend the primary contact e-mail address by editing your account information in the lab summary section. Unfortunately, you cannot amend the primary contact username yourself. In this instance, please contact us and we will be able to assist you further. In the e-mail please provide your Lab ID Number, with a brief description of your issue. Where possible, we will require permission from the named primary account user to make any changes.
You can find your lab number by logging in to your account and clicking ‘Lab Summary’ on the left hand side. The details of your organisation will be listed including your organisation number.
Please log in to your EMQN account and update your contact details.
We suspend access to a users account when we have not received payment. Please note that this is always a last resort when we have exhausted all other options.
The EMQN is supported financially by subscription fees. There is an EMQN membership fee payable annually- this must be paid every year to ensure lab membership remains valid. The membership period runs from 01 January to 31 December each year.
Reminder - Sanger Seq EQA results submission deadline is tomorrow, Friday 8th September... - https://t.co/gpF4WwIlo1
Reminder - Sanger Seq EQA results submission deadline is Friday 8th... - https://t.co/mpL4kSIwDZ
Final reminder - Publication of final results and certificates (2017 Germline EQA's) took place 21st August 2017 - https://t.co/8eqzlNDbUw
PRESS RELEASE: New EMQN website LIVE featuring 2018 EQA catalogue, improved best practice search and help/FAQs - https://t.co/RgvvM973Ne